FAQs
Frequently Asked Questions
Payments FAQs
Do you offer discounts for bulk orders or repeat customers?
Yes, we offer competitive pricing and discounts for bulk orders and repeat customers. Our team will work closely with you to negotiate favorable terms and ensure you receive the best value for your investment
Can I request a proforma invoice before making payment?
Absolutely! We can provide a proforma invoice detailing the total cost of your order, including product prices, shipping charges, and any applicable taxes or fees. This document serves as a formal quotation and can be used for payment processing.
Are there any additional fees or charges for international transactions?
Depending on the payment method and the destination country, there may be additional fees or charges associated with international transactions, such as currency conversion fees or bank charges. We recommend consulting with your financial institution for more information.
Do you require payment upfront for bulk orders?
Yes, for bulk orders, we typically require a percentage of the total order value as a deposit upfront. The remaining balance is due upon completion of production and before shipment. Our team will provide detailed payment terms upon order confirmation.
What payment methods do you accept for international orders?
We accept a variety of payment methods for international orders, including wire transfer, credit card, PayPal, and letter of credit. Our team will work with you to choose the most convenient and secure payment option for your transaction.
Shipping FAQs
Do you offer shipping insurance for international orders?
Yes, we offer shipping insurance for international orders to provide added peace of mind. Our comprehensive insurance coverage protects your shipment against loss or damage during transit.
How long does it take for international orders to arrive?
Delivery times for international orders vary depending on the shipping method selected and the destination country. Typically, orders are delivered within 2-4 weeks, but please note that customs clearance procedures may impact delivery times.
What shipping options are available for international orders?
We offer a range of shipping options tailored to suit your needs, including express and standard delivery services. Our team will work closely with you to determine the most cost-effective and efficient shipping method for your international order.
How can I place an order with your firm?
You can place an order by contacting us directly through email or phone. Our team will assist you with the ordering process.
Can I request samples before placing a bulk order?
Yes, we understand the importance of evaluating our products before making a bulk purchase. Please contact us to request samples, and our team will assist you accordingly.